778-244-8303

info@ftldistribution.ca

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FAQ

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

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Use of Cookies

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Shipping
Q: I paid for my goods, when will they arrive?
A: When payment has been received, and a shipping label has been created, you will receive an email from us with your carrier and tracking information.  Once the goods have been scheduled for delivery, you will need to check with the carrier for more information regarding the delivery of your goods.


Q: Do you ship internationally?
A: Yes, we do ship internationally.

Q: Can  you ship Vapes to the USA?
A: Yes, we are able to ship vapes directly to your business.

ASCERA
Q: What is the MOQ for OEM?
A: 5,000 pcs

Q: Do you carry stock of all ASCERA variants?
A: No, we only carry stock of standard SKU's. Colors and special lid types are special order.


Q: Can I still buy ASCERA vapes from you?
A: Our business is open to all licensed businesses. However, all USA residents are required to provide a registered business ID in order to receive ASCERA products as of March 25, 2021.
EQUIPMENT

Q: Do you stock & markup machines from ATG or Thompson & Duke?
A: No, we are not a reseller, we are a value-added partner. We provide sales information and product information, and we carry replacement parts. We do not add a markup when you buy through FTLD.

Q: Do you sell Knockboxes?
A: Yes, we carry Knockbox 50 & 100's, trays and accessories.