778-244-8303

info@ftldistribution.ca

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Exchange/Return/Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a Store Credit. 
If you are approved, then your Store Credit will be added to your account, and you will be able to use it for future orders. 

Refunds

We do not offer refunds, however we can offer a Store Credit to qualified returned items.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  exchanges@ftldistribution.ca  and send your item to Suite #504 71 West 2nd Avenue Vancouver, BC V5Y 0J7

Shipping
To return your product, you should mail your product to  Suite #504 71 West 2nd Avenue Vancouver, BC V5Y 0J7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.